fanci win Privacy Policy
At fanci win, protecting your personal information is our top priority. This policy explains in detail how your information is collected, what it is used for, and how it is kept secure.
Introduction and Scope
This privacy policy applies to all services, websites, and related applications of the fanci win platform. When you register, log in, or use any service on fanci win, the terms of this policy automatically take effect.
fanci win's Terms and Conditions and this privacy policy complement each other. By continuing to use the platform, you are considered to have accepted all the terms of this policy. If you disagree with any term, please stop using the platform.
This policy has been prepared in line with applicable data protection regulations in Bangladesh and may be updated from time to time. Registered users will be properly notified of any significant changes.
What Information We Collect
2.1 Information You Provide Directly
When you open an account on fanci win, you are required to provide the following information:
- Full name and date of birth (for age verification — confirming you are 21+)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Transaction history and records
2.2 Automatically Collected Information
When you use fanci win, certain information is collected automatically. This includes:
- Device type, operating system, and browser information
- IP address and connection type
- Time spent on the platform and pages visited
- Information collected through cookies and similar tracking technologies
- Gaming patterns and betting history
Purpose of Using Your Information
fanci win uses your information only for specific and legitimate purposes. The main purposes are described in detail below:
3.1 Account Management and Verification
Your information is used to create and maintain your account, confirm your identity, and prevent multiple accounts. This is especially essential for age verification (21+).
3.2 Processing Financial Transactions
Your payment information is used to process deposit and withdrawal requests. This information is necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Customer Support
Your information is needed to resolve your issues quickly through fanci win's 24/7 live chat and email support. Our support team provides assistance in both Bengali and English.
3.4 Security and Fraud Prevention
Automatically collected information is analysed to ensure platform security, detect suspicious activity, and prevent financial fraud.
3.5 Responsible Gaming
We monitor our users' gaming behaviour to identify if anyone is showing signs of excessive play. fanci win is committed to ensuring a healthy gaming environment for its users by following responsible gaming guidelines.
3.6 Service Improvement and Personalisation
By analysing your preferences and usage patterns, we present more relevant games, promotions, and content to you. This makes your overall experience more convenient.
Cookies and Tracking Technologies
The fanci win website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the platform's functionality.
4.1 Essential Cookies
These cookies are required for the basic functionality of the platform. They are used for tasks such as maintaining login sessions, security checks, and saving language preferences. These cookies cannot be disabled.
4.2 Analytical Cookies
Analytical cookies are used to find out which pages are visited most often and where users encounter difficulties. This information helps improve the quality of the service.
4.3 Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.
Information Sharing Policy
fanci win does not sell your personal information to third parties. However, in certain situations it may be necessary to share information with trusted partners:
5.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking partners to complete deposits and withdrawals. This sharing is solely for the purpose of completing transactions.
5.2 Technology Service Providers
Limited information may be shared with trusted technology partners for technical services such as game software, server management, and cybersecurity. These partners operate under strict confidentiality agreements.
5.3 Legal Obligations
fanci win is obliged to comply if disclosure of information is required under applicable laws in Bangladesh or by court order. In such cases, we will try to notify the user in advance where possible.
Data Security Measures
fanci win takes industry-standard technical and organisational measures to protect your information. The main security measures are listed below:
- SSL (Secure Socket Layer) encryption — used for all data transfers, keeping information secure between your browser and our servers
- Encrypted database — stored personal information is kept in an encrypted state
- Two-factor authentication (OTP) — an additional security layer for logins and important transactions
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff can access personal information
- Data backup and recovery plan
Please note, however, that no organisation can guarantee complete security on the internet. We are committed to ensuring the highest level of protection, but users' own caution is equally important.
Data Retention Period
fanci win retains your information only for as long as it is necessary. All information is retained while your account is active.
Even after an account is closed or becomes inactive, some information may need to be retained for a set period due to legal obligations. Financial transaction records are retained in line with applicable laws in Bangladesh.
After the specified period has passed or the purpose has been fulfilled, information is securely deleted or anonymised so that it can no longer be linked to any individual.
User Rights
As a registered user of fanci win, you have certain rights over your own information:
8.1 Right to Access Your Information
You can find out at any time what information fanci win holds about you. This can be done through your account settings or by contacting our support team.
8.2 Right to Correct Your Information
You have the right to request correction of any inaccurate information we hold about you. Some information can be changed directly in your account; for other cases, please contact our support team.
8.3 Right to Request Deletion of Your Information
You may request deletion of information that falls outside legal obligations. Please note, however, that deleting certain information from an active account may make it impossible to continue using the service.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can turn this off at any time from your account settings. However, important service-related communications cannot be turned off.
Protection of Minors' Information
All services on fanci win are strictly for individuals aged 21 and above. We do not intentionally collect any personal information from anyone under the age of 21.
If it comes to our attention that a minor has opened an account or provided information, that account will be suspended immediately and the related information will be deleted. Parents or guardians can contact our support team regarding this matter.
External Links and Third-Party Platforms
The fanci win platform may sometimes interact with third-party payment gateways or game providers. These third parties have their own privacy policies, which are outside fanci win's control.
We require all partners to follow the highest data protection standards; however, fanci win does not take direct responsibility for how your information is used on third-party platforms.
Policy Changes and Updates
fanci win may update this privacy policy from time to time. Registered users will be informed of any significant changes via email or a platform notification.
If you continue using the platform after a policy change, you will be considered to have accepted the new policy. The "Last updated" date at the top of this page will always show the date of the most recent change.
If you have any questions or concerns, visit our About Us page to learn more about fanci win, or get direct help through our 24/7 live chat.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. fanci win provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email.
Email contact address: [email protected]
We try to resolve any data-related complaints as quickly as possible. For more details, visit our FAQ page, where you will find answers to questions about privacy and data protection.