Stay safe and informed

fanci win Responsible Gaming

Q: How do I activate self-exclusion?

Contact fanci win via live chat or email (support@fanciwin.cam) and request self-exclusion. A support agent will help you choose the duration — options range from 6 months to permanent. Once exclusion is active, you will not be able to log in or make deposits.

Gaming is for fun — not stress. fanci win believes every player should know their limits and enjoy playing within them. On this page you will find our protection tools, warning signs, and ways to get support.

21+ only SSL encryption 24/7 live chat Bengali support

Core principles

Age limit and informed participation

To take part in any casino or betting activity at fanci win, you must be 21 years of age or older. This is not a formality — it is our firm commitment to protecting minors. Age is verified when an account is created, and accounts may be suspended in any case of suspicion.

Gambling or betting is a leisure activity — not a guaranteed way to earn money. Every bet carries an equal chance of winning and losing. Only bet money that you can afford to lose without it affecting your daily life.

Under our Terms and Conditions, each player is responsible for the activity on their own account. Keep your account credentials private and do not allow anyone else to bet on your behalf.

21+ For those aged 21
and above only

Set a budget before depositing and stick to it.
Do not place extra bets to recover losses — chasing losses is a dangerous habit.
Avoid betting while drinking or under mental stress.
Take regular breaks — set time limits for yourself.
Make time with family and friends your top priority.
Review your account transaction history regularly.

Keep yourself protected

Self-limit tools

fanci win's support team is active 24/7 via live chat and email. Contact support directly to set any of the limits below — we assist in both Bengali and English.

Deposit limit

Set a maximum deposit amount per day, week, or month. Once a limit is active, it cannot be increased before the specified period ends.

Deposit control

Session time limit

Set a limit on how long you play in one session. When the time is up, the account will automatically pause.

Time management

Loss limit

Decide in advance how much you are prepared to lose within a given period. Once the limit is reached, no further bets can be placed.

Loss control

Cooling-off period

Temporarily close your account for a few days or weeks. During this time, logging in or depositing is not possible.

Short-term break

Self-exclusion

If you want to close your account for an extended period, choose self-exclusion. Options range from 6 months to permanent.

Long-term protection

Activity history

View your full history of deposits, withdrawals, and bets. This is the most effective way to understand your own spending patterns.

Transparency

Stay alert

Signs of problem gambling

If you notice any of the following signs in yourself or someone you know, seek help without delay.

Chasing losses

Repeatedly betting to try to win back lost money is a dangerous habit.

Diverting essential funds

Using money meant for rent, food, or savings on betting is a serious warning sign.

Withdrawing from family and friends

Hiding your gambling or lying to those close to you is a warning sign.

Unable to stop gambling

Trying to stop but repeatedly returning is a clear sign of addiction.

Emotional instability

Feeling excessive anger, anxiety, or depression after a loss.

Gambling with borrowed money

Taking out loans or borrowing money from others to bet is extremely risky.

Get support

Ways to get help

Acknowledging a problem is not weakness — it takes courage. You are not alone.

fanci win 24/7 live chat

At any time, day or night, talk to our support team in Bengali. Request self-exclusion or any limit directly through live chat.

Email support

If you prefer to communicate in writing, send us an email. Our team responds in both Bengali and English. Email address: [email protected]

Family and trusted ones

Talk to the people closest to you. Support from family is the strongest source of recovery.

Professional advice

Speak with a mental health professional or counsellor. In Bangladesh, the National Mental Health Hospital and district-level counselling services are available.

Support groups

Talk to others facing the same issues. Peer support groups play an important role in long-term recovery.

Assess yourself

Ask yourself honestly: is gambling affecting other areas of your life? An honest answer is the first step.

Learn More

Why responsible gaming matters

fanci win is an entertainment platform. Slots, live casino, or cricket betting — all can be enjoyed with the right mindset. But when gaming shifts from a habit to an addiction, the harm goes beyond financial — it affects mental health and family life too.

Research shows that problem gambling is often linked to stress, anxiety, or depression. So setting gaming limits alone is not enough — paying attention to your mental wellbeing is just as important.

Under fanci win's Privacy Policy, your personal information is stored with the highest level of security. Self-exclusion or limit requests are handled with complete confidentiality.

fanci win follows a strict age verification process to protect minors. If there are any underage members in your household, enable parental controls on your device and keep your login details private. For more general questions about responsible gaming, visit our FAQ page.

We believe transparency is the foundation of trust. Learn more about fanci win's values and philosophy on our About Us page.

Quick reminders

Track your time — do not play for hours on end.
Do not deposit beyond your budget.
Gaming is for fun — avoid depending too heavily on the outcome.
Seek help from family when you need it.
Talk to support — we are always here for you.

Common Questions

Responsible Gaming FAQ

Contact fanci win via live chat or email ([email protected]) and request self-exclusion. A support agent will help you choose the duration — options range from 6 months to permanent. Once exclusion is active, you will not be able to log in or make deposits.

A deposit limit can only be increased after a cooling-off period. This waiting time is intentional — to prevent decisions made in the heat of the moment. Reducing a limit takes effect immediately.

Talk to them directly and with care — without blame. Encourage them to seek professional advice. You can also contact fanci win's support team — we assist family members too.

No. Opening an account or taking part in any form of betting at fanci win is strictly prohibited for anyone under 21. Age is verified at registration, and accounts may be reviewed or closed if there is any suspicion.

Before your self-exclusion request is processed, you will be given the opportunity to withdraw any funds in your account. The support team will assist you through this process. Standard withdrawal time is 15 minutes to 2 hours.

Yes, fanci win's support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us via live chat or email — whichever you prefer.